Refund & Return Policy

At XCloth, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

We accept return requests within 7 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and unwashed.
  • All original tags, labels, and packaging must be intact.
  • The product must be in its original condition.
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items cannot be returned:

  • Products marked as Final Sale or Non-Returnable.
  • Gift cards.
  • Customized or personalized products.
  • Items damaged due to misuse, improper care, or normal wear and tear.
  • Products returned without original packaging or tags.

Return Process

To initiate a return, please contact our support team with:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos of the item (if damaged or defective)

Contact Information

Email: xcloth9@gmail.com

Phone: +91 97206 57678

Our team will review your request and provide return instructions.

Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • The refund will be issued to the original payment method.
  • Refund processing may take 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • Description of the issue

After verification, we may offer:

  • A replacement
  • An exchange
  • A full or partial refund

Exchanges

Eligible products may be exchanged subject to stock availability.

Exchange requests must be submitted within 7 days of receiving your order.

Return Shipping Charges

  • If the return is due to a damaged, defective, or incorrect item sent by us, we will cover the return shipping cost.
  • For all other approved returns, customers are responsible for return shipping charges.

Order Cancellation

Orders may be canceled before shipment.

Once an order has been dispatched, cancellation requests may not be accepted and will be handled according to this Return Policy.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account.
  2. Contact your payment provider or bank.
  3. If the issue persists, contact our customer support team.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

XCloth

Owner: Savaliya Rupalben Sandipbhai

Email: xcloth9@gmail.com

Phone: +91 9265241553

Address:

92,Kuber Nagar Society,Near

Krishna park Society,Simadagam,

Surat City,PO:Varchha Road,

DIST:Surat,Gujarat - 395006